Allies Training Centre

Are you eligible for Smart & Skilled Training

To be eligible you need to meet
the minimum criteria below:

  1. an Australian or New Zealand citizen, permanent resident or humanitarian visa holder, and
  2. aged 15 years or older and no longer at school, and
  3. currently living or working in New South Wales.

How does this affect my student fees?​

Smart and Skilled subsidised student fees depend on your:

  1. eligibility requirements
  2. personal circumstances
  3. previous Government funding accessed and
  4. post-school qualifications
  5. There are various factors that effect your student fee. Contact us and receive a quote today.

What courses are Covered by the Funding?

The Skills List covers all qualification levels from Certificate II to Advanced Diploma and includes foundation skills, apprenticeships, traineeships, and accredited courses.

The Change Network offers qualifications in the regions of Sydney and Far West/Orana.

Smart & Skilled Subsidised Learning

Smart and Skilled in a NSW Government initiative that is supporting people to gain the knowledge and skills to find employment and to advance their career.

As a Registered Training Organisation in NSW, The Change Network are proud to be able to provide Smart and Skilled support to eligible people to take the next step in their education and development.

Course Eligibility

To be eligible for government-subsidised training under Smart and Skilled, the following general elibility requirements must be met:

  • 15 years old or over

  • No longer at school or is home-schooled

  • Living or working in NSW

  • An Australian citizen, Australian permanent resident, New Zealand citizen, humanitarian visa holder or partner visa holder whose sponsor is a humanitarian visa holder.

As a condition of eligibility, students must also:

  • Provide Allies Training Centre with their USI, and

  • Log into their USI Account and provide “Allies Training Centre” and “Training Services NSW” with access to their USI transcript. This enables Strategix and Training Services NSW to view a student’s USI Transcript to validate their eligibility for Smart and Skilled and determine any Credit Transfers and/or fees.

Specific Requirements – Entitlement Apprenticeships and Traineeships Program (Full Qualifications)

To be eligible to receive funding under this program a person must also:

  • Be a NSW Apprentice or New Entrant Trainee* and have an approved Training Contract in NSW; and

  • Have the approved Qualification shown on their Training Contract and the qualification must be on the NSW Skills List.

*A New Entrant Trainee is an employee who is enrolled in a nationally recognised course of study, within three months of commencement of employment.

Students must provide at least ONE piece of evidence for EACH eligibility category that applies:

Evidence List

Date of Birth

Live or Work in NSW*

Aust/NZ Citizen or Permanent Resident

NSW Driver’s Licence


Australian Passport


New Zealand Passport


Proof of Age Card



Australian Birth Certificate


Other Birth Certificate






Citizenship Certificate



Permanent Humanitarian Visa



Current Medicare Card (green only)



Certificate of Evidence of Resident Status (CERS), which confirms status as Australian permanent resident



Visa Entitlement Verification Online (VEVO) check, which confirms status as Australian permanent resident



Current NSW Employer Letter



Current NSW Employment Payslip



Any Commonwealth or NSW Government issued document providing evidence of living location



*Additional requirement for an Aboriginal or Torres Strait Islander Person who lives in specific defined interstate NSW border areas – Must provide evidence of living location (Any Commonwealth or NSW Government issued document).

Once a student has completed an Enrolment Form, Strategix will notify the Department through the Notification of Enrolment Process (see below). Eligibility for funding can only be determined once a student has passed through the Notification of Enrolment Process. Please note: The Notification of Enrolment process must not be concurrently completed for the same qualification and/or the same units of competency for the same or other qualification(s).

If at any stage you wish to discontinue your training, you must formally notify Strategix through:

This policy focuses on the management of all informal and formal complaints and appeals. Each are defined as follows:

  • Informal Complaint – A concern, problem or issue that may in the first instance be resolved by discussion with the person or people most directly involved

  • Formal Complaint – An informal complaint which has not been resolved and has been escalated by the complainant (in writing) as a Formal Complaint

  • Appeal – A request to management for a review of a decision. This may be either an Academic Appeal of an assessment outcome or a General Appeal of a decision made. If a student wishes to appeal an outcome of their assessment they may do so as per the procedure.

If the student chooses to access the complaints and appeals processes as per this policy and procedure, Strategix will maintain the student’s enrolment while the complaints and appeals process is ongoing. A complainant may withdraw their complaint or appeal at any stage.

Students who lodge a complaint or appeal are required to maintain standard attendance and progression requirements throughout the complaints and appeals process. The general principles that must be applied to all stages of this procedure are:

  • The complainant and respondent must be given the opportunity to present their case at each stage of the procedure at minimal or no cost

  • Each party may be accompanied or assisted by a support person at any stage

  • The complainant and the respondent must not be discriminated against or victimised

  • A copy of all student correspondence and notes must be recorded on aXcelerate under the note type; ‘Enquiry – Complaints and Appeals’*

  • For a complaint made by a staff member, a copy of all correspondence and notes must be recorded on the staff HR file (not aXcelerate)

  • The complainant is given a written statement of the outcome of the appeal, including the reasons for the outcome

  • All other parties who have used this procedure will have access to the records relating to the complaint (available on request in writing), otherwise all records will be kept confidential.

*If the individual does not currently have a profile in aXcelerate, a profile is to be created for the purpose of recording/handling and future reference of the complaint.

Persons attending to complaints must identify and report any situation where a conflict of interest exists. For example, family members, personal relationships, spouses, business relationships, etc. In these situations the attending person must exclude themselves from involvement.

At any stage in the process (initial contact to elevated stages) where a conflict of interest has been identified, an equivalently qualified and authorised person must assume responsibility to address the claim. Qualified and approved persons may include senior managers, departmental managers or senior team members.

All complaints and requests for an appeal must be acknowledged in writing and finalised as soon as practicable, the timeframes outlined below is the maximum time allowed for each part of the process.


Domestic Students

International Students

Students who are being withdrawn for failing to meet course progress or attendance requirements must access this complaints and appeals process

Within 28 calendar days

Within 20 working days of being advised of Strategix’s intent to cancel

Respond with an acknowledgement of the complaint or appeal once it is received

In timely manner, within 1-2 working days from date of lodgement

Commence the review process

Within 10 working days from the date of lodgement

Finalise the outcome

*As soon as practicable, but within 20 working days from the date of lodgement

Advise complainant of the outcome and their right to access the external appeals process

Within 10 working days of outcome decision

Opportunity for complainant to make a general appeal

Within 20 working days from the date notified of the outcome

Opportunity for complainant to make an academic appeal

30 calendar days from the date notified of the outcome

20 working days from the date notified of the outcome

Implement any decision or recommendation in favour of the student through the internal or external appeals process

Within 30 calendar days


*For an international student, the timeframes are mandated by the regulator and must be followed strictly (there is no adjustment allowed for these timeframes). For domestic students, when necessary due to the severity of a complaint or appeal, the time be adjusted as long as the following requirements from the standards are taken into consideration.

Clause 6.4

Where the RTO considers more than 60 calendar days are required to process and finalise the complaint or appeal, the RTO:

a) Informs the complainant or appellant in writing, including reasons why more than 60 calendar days are required

b) Regularly updates the complainant or appellant on the progress of the matter.

We will not report the international student through Provider Registration and International Student Management System (PRISMS) for unsatisfactory course progress or attendance until the international student has accessed the internal and external complaints handling and appeals process, and the decision or recommendation supports the registered provider.

Personal information

As part of the enrolment process, you will be asked to review and sign a consent to use and disclosure of personal information to the Department of Education and Communities and other Government agencies.

Participants can apply for Recognition of Prior Learning (RPL) and Credit Transfer (CT). Should your application for RPL and/or CT be approved by The Change Network as per the Standards for Registered Training Organisations 2015 and the NSW Recognition Framework, the outcomes will be entered to determine any reduction in the course Fee.

RPL is an assessment process assessing your competence against the competency standards you seek recognition for with the provision of evidence. Please contact The Change Network if you wish to apply for RPL prior to enrolling.

CT applies when you can provide a Certificate, Statement of Attainment or transcript that has recorded the same unit code and title of a unit included in the enrolled course. You will be asked to provide a certified copy of your transcripts, as evidence of your seeking CT. Alternatively, you can give The Change Network to check your USI transcript. Please contact The Change Network if you wish to apply for CT prior to enrolling

If you wish to defer your course you may do so for a maximum of 12 (twelve) months from when we have received notification from you. It is hoped that you should not need to discontinue your course. After this time, you will not be entitled to continue your course.

If you wish to discontinue your course, we ask that you inform The Change Network in writing. Any refunds owing please refer to the Fees and Refund Section on the Student Handbook available on The Change Network website.

If you wish to defer or discontinue your course please write, with your reasons, to

The Consumer Protection Policy also outlines the rights of a student who undertakes a VET training under the Smart and Skilled Funding. It includes any measures that have been set by the government to ensure consumer protection are obliged by the training providers, as well as other processes that may assist the students receiving training under the Smart and Skilled funding. You may also visit the relevant page on Smart and Skilled website here.

Your feedback is important to us at The Change Network. To protect your rights as a student please refer to the Consumer Protection Policy available here.

Alternatively, you may wish to contact the NSW Smart and Skilled Customer Support Centre direct at 1300 772 104 or visit

As part of their program students may be offered a range of support to meet their development needs. These include:

• Learning and academic support
• Flexible learning options
• Language, Literacy and Numeracy assessments
• Mentoring and Coaching
• One-on-one tutoring
• Pre-training interviews
• Guidance from RTO staff

Once you have decided on your course of study please contact The Change Network and discuss the enrolment procedure. You will be asked to fill in an enrolment form which will include some specific eligibility questions. The Change Network will submit your application for enrolment to Smart and Skilled and obtain a formal quote detailing your course and applicable student fee (if any). You will have seven (7) days in which to accept the quotation. Once you accept the quote your enrolment will be finalised and you can begin your course on the start date.

As part of the enrolment process you will be asked to:

  • Consent to use and disclosure of personal information to the Department of Education and Communities and other Government agencies
  • Sign a declaration that all information provided is true accurate complete and not misleading in any way
  • Confirm that you have received details of the fees chargeable
  • Provide a Unique Student Identifier (USI) – this can be obtained from the Unique Student Identifier website but only needs to be obtained once. If you already have a USI please use that number on your enrolment application. Please refer to for further information or to obtain your own Unique Student Identifier.

As part of this process, and prior to confirming your enrolment, you will be given Smart and Skilled Fee Administration Policy which you can access here, and a Student Handbook. This Handbook will provide appropriate information in relation to fees, Recognition of Prior Learning, Credit Transfer, the process for deferring or discontinuing your studies, consumer protection information, and how to access support and assistance including contact details.