Advance RCG Online Course


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Advanced Responsible Conduct of Gambling (ARCG) training - Online Course

Advanced RCG Online Course

NSW Government

Allies Training’s NSW Advance RCG Online Course enables you to meet requirements if you are a Responsible Gambling Officer (RGO) or hold other senior roles within hotels and clubs that operate gaming machines. 

NSW Approved Training Provider for Advanced RCG Training
Advance Training for RCG Sydney

NSW Advance RCG Online Course 

Starting July 1, 2024, hotels and clubs possessing over 20 Gaming Machine Entitlements will need to ensure the presence of at least one Responsible Gambling Officer (RGO) during gaming machine operations. Establishments with a larger number of gaming machines will necessitate additional RGO staffing.

RGOs are mandated to undergo Advanced Responsible Conduct of Gambling training. It is the collective duty of all hotel and club personnel, from floor staff to senior management, to actively engage with patrons and monitor for signs of potential gambling harm. RGOs will bear a heightened level of responsibility compared to other gaming staff.

The Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and support patrons that may be experiencing gambling harm.

Mode of Delivery: Zoom (Virtual Classroom)

Allies Security Services offers virtual classroom training for ARCG. We have been approved by Liquor and Gaming RTO since 2006.

Our training is convenient, cost-effective, flexible, and delivered by industry experts and professional trainers.






7 hours

Advance RCG Online Course

Delivery More: Zoom

If you do not have Zoom app on your device, the download is FREE and you can download it on mobile, tablet and laptop.

To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:

  • Club secretaries
  • Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training
  • Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
  • Hotel licensees
  • Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
  • Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.

This ensures that senior management are aware of their harm minimisation obligations, can help drive venue culture, and are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.

Advance RCG Online Training

Course Content:

  • Anticipating and managing high-intensity situations using advanced interpersonal skills
  • Managing high-intensity situations involving distressed patrons
  • Leading a culture of proactive gambling harm minimisation
  • Responsible conduct of gambling in practice

Candidates who have successfully completed the course will receive an interim certificate. Trainees will then need to visit Service NSW with their Interim Certificate and Identification to update their Competency Card. A new competency card will be mailed to the applied address and will be valid for five years.

Course Cost: $300

Course Name:– Advance RCG 
7 hours 
$300 ONLY!
Payment: Credit Card, Direct Deposit, PayPal, Over the phone 

To undertake this training, it is COMPULSORY that students:

  1. Must have a photo ID on the day. This could be a driver’s license, passport or photo ID.
  2. You must be able to read and write in English. If you have any difficulty, we recommend you call us before making a booking.
  3. You must have a current RCG competency card. If you do not have a current RCG card, check RCG course dates here
  4. A computer, tablet or smartphone with a camera, speakers, microphone and stable internet connection. or on (02) 9557 7466.

• Cancellations of less than 7 days will not receive a refund.
• Full course fee must be paid for future courses.
• Cancellations after the course date will not be valid, and a full fee must be paid for future courses.

For more refund information, contact us or refer to pages 10 and 11 of the student handbooks. Written notice is required for cancellations, and the cancellation must be made within 7 days.


Choose a date for your Advance RCG online course to enrol online now or call our course advisor on  02 95577466 for more details.

Book online to reserve your seat/spot for this course.

Course Work Flow

Booking a Advance RCG Online Course with us is as easy as 1, 2, 3!

Don’t delay in booking your Advance RCG Online Training with us. Contact us today and get started on your journey towards a better RCG career.

Book Your Course Today

Complete Your ARCG Course

Get Your Advanced RCG Card

Frequently Asked Questions

You must have a valid RCG card. If you do not have a valid RCG card, you can book for the RCG course here. 

Training will be approximately 7 hours (incl. break). You will have a theory component, practical component, then an assessment at the end of the day. Once you have completed the course, you will receive your interim via email or printed on the day. 

It is preferred to have Zoom downloaded but not required as long as you are able to access it on your device.

Yes! We are approved under Liquor and Gaming NSW. All our trainers are also approved, with extensive experience in the industry. We assure you, that you will have a great learning experience!