Advanced RCG Online Course

To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:

• Club secretaries
• Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training
• Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
• Hotel licensees
• Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
• Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.

This ensures that senior management are aware of their harm minimisation obligations, can help drive venue culture, and are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.

Advance RCG Online Training

Course Content:

• Anticipating and managing high-intensity situations using advanced interpersonal skills
• Managing high-intensity situations involving distressed patrons
• Leading a culture of proactive gambling harm minimisation
• Responsible conduct of gambling in practice

Candidates who have successfully completed the course will have their Service NSW app updated with their ARCG competency. A statement of completion will be issued. If a physical card is required – trainees will need to visit Service NSW. The ARCG competency expires as the same date as your RCG competency. 

To undertake this training, it is COMPULSORY that students:

1. Must have a photo ID on the day. This could be a driver’s license, passport or photo ID.
2. You must be able to read and write in English. If you have any difficulty, we recommend you call us before making a booking.
3. You must have a current RCG competency card. If you do not have a current RCG card, check RCG course dates here
4. A computer, tablet or smartphone with a camera, speakers, microphone and stable internet connection.

compliance@alliessecurity.edu.au or on (02) 9557 7466.

• Cancellations of less than 7 days will not receive a refund.
• Full course fee must be paid for future courses.
• Cancellations after the course date will not be valid, and a full fee must be paid for future courses.

For more refund information, contact us or refer to pages 10 and 11 of the student handbooks. Written notice is required for cancellations, and the cancellation must be made within 7 days.